You will:

• Develop and implement a comprehensive plan for all winter activities.
• Coordinate with various departments to ensure seamless integration of winter programs.
• Recruit, train, and supervise winter activity staff.
• Schedule and coordinate staff to cover all operational hours.
• Conduct regular performance evaluations and provide constructive feedback.
• Ensure all winter activities comply with safety regulations and industry standards.
• Implement and oversee safety protocols for staff and guests.
• Conduct regular safety drills and training session.
• Oversee the maintenance and inventory of all winter activity equipment.
• Collaborate with the maintenance team to ensure facilities are in optimal condition.
• Ensure exceptional guest experiences by maintaining high service standards.
• Address and resolve guest concerns promptly and professionally.
• Plan and execute special events and competitions related to winter activities.
• Collaborate with marketing to promote events and activities.
• Participating in the budgeting meetings.
• Develop and manage the department’s budget, ensuring efficient utilization of resources, cost control, and strategic procurement of equipment and supplies.
• Monitor expenses, analyse trends, and provide recommendations for optimizing operational efficiency.