Receptionist

Afriski Mountain Resort invites applications from suitably qualified candidates for the Receptionist positions of Snow and Lift Operators at its Site at Mahlasela Pass.

Job Responsibilities

You will:

Check availability and rates, sending and following up on quotes, and capturing bookings on Innkeeper.
Distribute information regarding special guests requests, booked activities and housekeeping requests to all departments.
Timely report and log maintenance and housekeeping issues on Innkeeper.
Exceed the guest expectations and create a memorable experience. Ensuring that customer needs are satisfied- resulting in zero bad guest reviews.
Maintain accurate financial and administration records.
Use Strong Marketing skills and cross selling/upselling of the entire spectrum of Afriski offerings.

Essential Skills

Multicultural communication ability. Flexible and adaptive.
Business administration and financial literacy
Computer literacy and knowledge of Microsoft office, Google Workspace, Canva and virtual meetings
Knowledge and competencies of all reception duties
Knowledge of Lesotho dynamics. Ability to access the right decision makers and set up meetings with Afriski management

Requirements:

Able and willing to live at the resort in harsh weather conditions.

Ability to multi-task and to meet deadlines. Willing to work overtime when required.

Able to maintain company and client confidentiality, safety and security.

Empowering colleagues to provide an ecosystem for change, alert GM of possible risks, and be proactive to put precautionary actions in place.

Honest, reliable, conscientious, responsible, disciplined and able to keep the reception team’s morale high at all times.

Steadfast and unwavering; not to give in to intimidation and manipulation.

Pro- active and reporting before things go wrong .

Attention to detail.

Receptionist

Job Responsibilities

Essential Skills

Requirements:

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