Guest Relations Officer

Afriski Mountain Resort invites applications from suitably qualified candidates for the positions of a Guest Relations Officer at its Site at Mahlasela Pass.

Job Responsibilities

You will manage:

  • Operational Management: Front desk / Reception Operational Duties, including all operations Functions & Management.
  • General Office Administration Services; Rosters, Attendance, and Performance.
  • Communication; Maintenance, Guests, Arrivals, Departures, Activities, Conflict Resolution, Guest Relations, Payments, Facilitation of Resort Programmes Communication – Entertainment Programme.
  • Income & Revenue Management; Cash-up, Daily Pre-bookings/Walk –in Recons, and all preparations and reconciliation processes around the bookings function.
  • Hoofkantoor Reports Management; Activities, Food & Beverage, Accommodation.
  • HR Management; Staff Administration and Payroll.

Requirements:

  • Very good verbal and written Communication skills in English and at least 1 African language.  Good hearing.  Must be prepared to undergo a hearing test on request.
  • Good listening skills to understand and carry out instructions correctly and accurately.
  • Accurate administration and basic accounting ability and/or experience. Ability to prioritize.
  • MS Word, basic Excel, and Microsoft Office basics.
  • Vibrant and friendly personality; ability to trouble-shoot. Require diplomacy to handle complaints and emergencies in a level-headed manner.  No fear of decision-making or difficult guests.
  • Ability to multi-task and to meet deadlines. Willing and able to work overtime when required.
  • Smart, clean and neat personal presentation.
  • Able to maintain confidentiality.
  • Honest, reliable, conscientious, responsible, disciplined and can manage own time.
  • A high level of accuracy and attention to detail.
  • Neat administrator with good numerical and alphabetical filing experience.
  • Must be able to use own initiative and work independently according to the Job Description and instructions received from superior.