Guest Relations Manager

Afriski Mountain Resort invites applications from suitably qualified candidates for the position of Guest
Relations Manager at its Site at Mahlasela Pass.

Job Responsibilities

Education: A diploma in tourism / hospitality management with at least 3 years’ experience in the similar role. An associate’s or bachelor’s degree in hospitality & tourism will be an added advantage.

Experience: 3- 5 years previous experience in customer service, retail, food service, preferred and experience in guest relations or customer service roles within the hospitality industry is
particularly advantageous.

Skills:

Communication Skills –Clear and effective communication with guests, staff, and management ensures smooth operations and enhances guest satisfaction.
Multitasking Ability –Managing phone calls, check-ins, check-outs, and guest inquiries simultaneously is essential for efficiency at the front desk.
Customer Service Orientation -Providing a welcoming atmosphere and promptly addressing guests’ needs improves overall hotel experience and loyalty.
Problem-Solving Skills –Handling guest complaints and unexpected situations calmly and effectively maintain the hotel & reputation.
Technical Proficiency –proficient in reservation systems, property management software, and basic computer operations streamlines front desk processes such as Ezee Absolute & Optimus.
Attention to Detail –Accuracy in booking details, billing, and record-keeping prevents errors and improves operational reliability.
Professional Appearance –Maintaining a polished and approachable demeanor reflects positively on the hotel & image and guest confidence.
Time Management –Prioritizing tasks effectively ensures timely service and maintains smooth workflow during busy periods.
Team Collaboration –Ability to work well other departments to supports the overall hotel operations and guest satisfaction.
Interpersonal Skills –Excellent interpersonal and organizational skills are crucial for interacting with guests and managing guest relations.
Adaptability -The ability to adjust to changing situations and guest needs, maintaining a positive demeanor, is essential for providing exceptional guest assistance.